Support
24/7 Call-out and Assistance Service
Average response time of 30 minutes
Resolution time as determined by pre-set priority levels
Dedicated, in-house help desk
Record-keeping of all calls logged, action taken, response time and resolution time.
After-care Management Services
Record-keeping & Reporting
This includes tagging of all poles for ease of identification. These tags are recorded and documented with GPS co-ordinates attached to each, making it easy to find the exact position of faults. In addition, we keep record of all warranties on products to ensure that these are maintained and updated before they expire. We further maintain a database of all call-outs received during a specific period.
Change Management
Part of our after-care service is to effectively manage and report on change requests and ensuring that these are implemented in line with the client's change management policies and procedures.
E-waste management
Avax SA 410 subcontracts its e-waste management function to Sindawonye Granulators and Processors (Pty) Ltd (SGP). SGP specialises in the processing and granulation of electric and telecommunication cables and telecommunication equipment, as well as the recycling of electronic/electrical waste and non-ferrous metals, the processing of ferrous metals, the recycling of plastic and the manufacturing of plastic products.
Call-out and Assistance Services
Avax SA offers a 24/7 call-out and assistance service with an average response time of 30 minutes and with a resolution time as determined by priority levels (Urgent, High, Medium or Change Request). Clients can request a call-out service by contacting our Help Desk.
Installation
- Fibre Optic Cables (Surface and Underground)
- Robust outlet sockets applicable to industrial environments
- Patch panels that fully comply with Category 6 requirements
- Testing on both Fibre Optic Cabling and UTP Cabling, using approved Category 6 Cabling Testers
- Telecommunication reticulation
- Telephone System Installation - above and below ground
- Security and surveillance systems/CCTV
- All telecommunications related civil construction
- Instrumentation services
Installation of Fibre Optic Cables (Surface & Underground)
The installation of Fibre Optic Cables using ETL/EC approved Category 6 cables. Installation includes:
- Fusion Splicing
- Splice Enclosures and Organisers
- Fibre Pigtails
- Fibre Patch Leads
- Cable Glands
- Spare Cores
- Pipe Connections to Draw Boxes/Enclosures
- Draw Boxes
- Moulded Category 6 Fly Leads with T568A pin/pair assignment of horizontal cables
- Category 6 Patch Leads
Installation of Cabinets for IT purposes
Cabinets for IT purposes are installed as per client requirements and include:
- Wall-mounted swing-frame units secured with rawl bolts
- 20U-47U floor mounted cabinets mounted on plinth and levelled with jacking screws
- Standard 19-inch racks
- Lockable glass front doors
- Removable side and rear panels
- Fans
- Wall Socket Power Rails
Installation of Outlet Sockets
Avax SA 410 installs robust outlets sockets applicable to industrial environments. These include:
- Unshielded Twisted Pair (UTP) Sockets
- Foil Twisted Pair (FT) Sockets
Installation of Patch Panels
Avax SA can install a variety of Patch Panels that fully comply with Category 6 requirements and can accommodate Krone Punch Down termination. Patch Panels installation includes:
- Unshielded Twisted Pair (UTP) Panels
- Foil Twisted Pair (FT) Panels
Testing
Avax SA 410 conducts testing on both Fibre Optic Cabling and UTP Cabling, using approved Category 6 Cabling Tester. Testing services include:
- Providing Calibration Certification on demand
- Providing Testing Reports
After completion of installation, Avax SA 410 conducts a full site visit to hand-over the project to the client who signs off on the satisfactory completion of the required work.
Maintenance
24 Hour Call-out Service
Dedicated Maintenance and Call-out Teams
Full inspection site visit with client after installation
Comprehensive Maintenance Schedule implemented after completion
GPS Tagging and Recording of all telecommunication poles
Record-keeping and maintenance of all warranties
Our ongoing Maintenance Service includes the implementation and management of a preventative maintenance schedule to ensure ongoing assessment of the entire network and the resolution of identified issues. We also implement 'break-fix' solutions that include general housekeeping around installed equipment, repairing damages, replacing equipment and managing wear and tear. In addition, we manage and maintain in-stock items through a regular maintenance and ordering system. All necessary equipment and tools are stored on-site in the company’s own warehouse. The company also has its own workshop in which equipment and tools are serviced and maintained by in-house staff.
Operations Overview
Strategic Location
Avax SA's main facility is strategically located just outside Rustenburg, allowing us to efficiently serve our clients within Rustenburg and surrounding areas. This prime location enhances our capability to minimize response times, particularly crucial for our primary clientele in the mining sector.
24/7 Call-Out Services
We are proud to offer 24-hour, 7-days-a-week call-out services at a competitive price. Our commitment to being available for our clients at any time underlines our dedication to providing exceptional support tailored to the mining industry's demanding needs.
Fully Functional Workshop
Our facility includes a well-equipped workshop where all products are serviced and maintained by qualified personnel. This in-house capability ensures that we maintain tight control over quality and service standards, resulting in quick turnaround times for our clients.
On-Site Inventory
We house an extensive inventory of required parts and products within our facility. This dedicated store allows us to swiftly adress any urgent needs or repairs, enhancing our operational efficiency.
Management and Administration
The main building also accommodates our management offices and Help Desk facility. This organization ensures effective management and streamlined administration of all our services and prodcuts, facilitating clear communication and prompt resolution of client inquiries.
Technical Skills and Competencies
Our operational strategy is built on the foundation of having teh necessary technical skills and competencies in-house. This expertise enables Avax SA to deliver timely services while providing ongoing support and maintenance on a 24-hour call-out basis.
In summary, Avax SA's operations are designed to provide superior service and support to the mining industry, utilizing our strategic location, comprehensive in-house capabilities, and a skilled workforce. Our commitment to efficiency and reliability ensures that we not only meet but exceed our clients' expectations. For more details about our services, please feel free to reach out.
